Servant Leadership the Online Way: High Tech and High Touch

Audience Level: 
All
Session Time Slot(s): 
Institutional Level: 
Higher Ed
Strands (Select 1 top-level strand. Then select as many tags within your strand as apply.): 
Abstract: 

Servant leadership has emerged as one possible leadership style that has the potential to improve student satisfaction with online learning.  An examination of servant leadership at the individual online instructor level provided an opportunity to consider key individual characteristics of servant leadership.  However, until the current research study, it remained unclear how individual-instructor leadership behavior variables are related to online student satisfaction.  The purpose of this quantitative correlational study was to evaluate the relationship between online students’ perception of their instructor’s servant leadership style and the student’s satisfaction with the online-instructor at a community college setting.  The results of the study showed there was a statistically significant, strong positive correlation between servant leadership behaviors including altruistic calling, emotional healing, wisdom, persuasive mapping, and organizational stewardship and the criterion variable student satisfaction.

Position: 
8
Conference Session: 
Concurrent Session 12
Session Type: 
Discovery Session