Learn how Golden Gate University utilizes help desk services to meet the demands of a growing online student population and ensure a positive technical support experience for their online programs. 24/7 help desk support allowed the school to enhance technical support, freeing up more resources to focus on growing their online business.
In this session, attendees will learn how Golden Gate University utilizes help desk services to meet the demands of a growing online student population and ensure a positive technical support experience for their online programs. Golden Gate’s 24/7 help desk support has allowed the school to enhance technical support, freeing up more resources to focus on growing their online business.
Services have also greatly increased accessibility, as both students and faculty can reach out for technical help via email, phone, and chat anytime, anywhere.
Additionally, discover how Golden Gate University:
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Reduces hours lost to technical difficulties with 24/7 help desk support for online learners
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Improves the online learning experience with personalized, accessible technical support
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Uses data from the help desk to more effectively address and prevent student technical issues
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Evaluated and established a successful partnership with a help desk partner, allowing the university to focus on growing their online programs.