You hear about challenges and issues and know there’s a gap. There is tangible evidence: data is late or missing altogether, comprehension scores are low, engagement is down, help desk tickets are rising. You have a library of solutions to pull from. You can employ further training, enable new tools, or fix a tech-related issue. Which direction do you go? How do you effectively problem solve if you don’t know where the root of the problem lives?
The first step is asking the questions, lots of questions and digging down deep to uncover the root of the issue: is it rooted in technology, tools, or training? Let’s take an example: A course shows that average grades are in the 60% range. The program manager reaches out because she’s concerned… something must be wrong with the LMS. Hmm? You take a deeper dive and notice that many assignments are incomplete or ungraded. What may seem like an LMS issue may actually be solved through hands-on training with instructors or creating an LMS introduction for students to better understand the platform. There’s always a solution but it might just require some digging first. I’ll take you on my journey as the Online Learning Lead and one of two global LMS admins for a global education non-profit serving 20,000 learners each year in 17 countries. I’ll share our journey of developing concrete solutions to real-world L&D challenges. It’s time to get a bit messy, let’s get back to the roots!
In this session, you will learn:
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How to a identify a problem, issue, room for innovation/improvement
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How to dig deeper to decipher whether the root exists in tech, training, or tools and use data and inquiry in your quest for a solution
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How to build a team who can propose and launch concrete and pointed solutions that get to the root cause
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How to get others aligned with and invested in solving for the root cause
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How to follow-up and evaluate the impact of your solutions