A Key Performance Indicator (KPI) is a performance measuring tool used to evaluate the success of an organization. Identifying and analyzing critical performance measures through a KPI dashboard supports efficacious faculty coaching which leads to effective operationalization of student success. A collaborative, operational approach provides a synergy of effectiveness leading to student success.
Student success begins with establishing, analyzing, and monitoring key performance indicators of faculty and the supportive infrastructure. Examples include end of course surveys, formal faculty evaluations, and learning management system utilization. Effective, efficient, and outcome-driven synthesis of these indicators encourages proactive management of critical operative functions. Faculty management, training, development, and support is bolstered and becomes a more efficacious platform by which academic excellence and student success is realized. Consistent utilization of the technology dashboard by Faculty Managers to analyze key performance indicators, can ultimately result in student success and academic excellence. Intuitive data management tools, such as a technology dashboard, provide real-time snapshot data to equip faculty managers to better advocate student success. If student success and quality educational delivery is the intended outcome, then a technology dashboard showing the key performance indicators can be the vehicle by which this innovative approach is delivered.
The intended outcome of the technology dashboard is to identify potential concerns, top performers, quantitative benchmarks for faculty course preferences, recruiting purposes, and student scheduling. Institutions utilize multiple systems to provide a quality educational experience to students. The technology dashboard provides a snapshot to identify the outcomes of key performance indicators across different systems that effect the institution. Opportunities exist to track faculty performance related to student engagement and resulting in student success. Capturing specific faculty actions as they relate to student success provides the foundation for future best practices.
This presentation directly aligns with the 5 pillars that represent the Online Learning Consortium values and ethics. The following is an explanation of the alignment:
Access: The technology dashboard provides a way for students to access the highest quality faculty and resources for their intended programs. Student based programs are developed through results of key performance indicators. These results can all be viewed through the technology dashboard currently being utilized by faculty managers.
Faculty Satisfaction: The key performance indicators monitored by the technology dashboard provide matrices that support the university learning management system, ongoing training in online pedagogy, and proactive technical and administrative assistance.
Learning Effectiveness: The technology dashboard supports data analytics that ultimately promote key components of the online learning community. These key performance indicators reflected by the dashboard relate to course design, learning resources, assessment and learning outcomes.
Scale: Utilizing tools and best practices that help retain quality faculty and committed students will ultimately enhance the student experience. This effective practice provides scalability to an otherwise common set of challenges that most higher education institutions face: cost effectiveness, resources, time and effort.
Student Satisfaction: Technologies that support active, individualized, engaged and constructive learning are a critical tool for effective classroom management. A well-managed and organized classroom will result in satisfied students that demonstrate academic excellence and rigor. An end of course survey is an effective practice that is one of the most important key performance indicators that an intuition can review. This student driven outcome is reflected through the technology dashboard.