The aim of the project was two-fold: 1) To explore problems faced by non-traditional adult learners (NALs) in completely online classes, and 2) To utilize fundamental concepts of Lean management philosophy to carefully examine these problems and identify non-value added activities in online course delivery methods.
Aim/Objective - The aim of the project was two-fold: 1) To explore problems faced by non-traditional adult learners (NALs) in completely online classes, and 2) To utilize fundamental concepts of Lean management philosophy to carefully examine these problems and identify non-value added activities in online course delivery methods. Methodology - This study employed qualitative research methodology where non-traditional adult learners taking completely online classes were invited to participate in 60-minute-long semi structured interview. Interviews were recorded and transcribed verbatim. Thematic analysis was utilized to analyze the data collected during participant interviews. Once thematic analysis was completed, fundamental concepts of Lean philosophy, value, value streams, flow, pull, and perfection were utilized to carefully examine the collected data. Further, efforts were made to examine how Lean methods can be used to streamline online classes for students. Findings – Twenty non-traditional adult students participated in the study. Five themes were developed from the data analysis: (1) Waiting; (2) Defects/Mistakes; (3) Unnecessary motion; (4) Over processing; and (5) Unused student potential. Findings indicate that Lean methodology can be used to enhance learning experience for NALs. Implications – Because there is scarcity of research on application of Lean philosophy in teaching and learning process for NALS, this project can have wide practical implications. This research can provide useful practical tips to instructors and administration as they work on re-evaluating existing processes to meet the needs of NALs.