This session is for those who are leading an institutional initiative and are looking for an actionable methodology and plan to guide their stakeholders through the change. Participants will explore ways to re-frame change initiatives to be a positive experience and apply a success model to a specific initiative they are currently leading. Through discussions, interactive activities and case scenarios participants will leave the session not only re-inspired by the potential impact of their initiative, but armed with the tools needed to help it be successfully implemented.
I. Re-framing how we look at change
While many of us are uncomfortable with change in our workplace, we embrace huge changes every day in our personal lives! Graduating from college, moving to a new city and having kids are all changes we take for granted. By taking a look at what makes some changes more appealing than others we can begin to tap into the possibilities of re-framing how we look at new institutional initiatives.
II. Recognizing the value of change
Now that we know how powerful and positive change can be, participants can begin to look at their initiatives and redefine them in a way that will inspire the people it will impact. The group will share initiatives and brainstorm and define the vision behind them. We will also discuss what’s at stake if these initiatives fail and who will be adversely affected.
III. Planning for change
Data abounds on the benefits of planning for change and its positive impact in driving success. In addition to the research, our own experience in working with hundreds of institutions in implementing their educational technology initiatives has given us the ability to identify the tools and resources needed to positively affect change.
Instructure’s Customer Success Model is a simple, straightforward framework that starts with a process to help define the vision and goals and is supported through the development of a Communication Plan, Training Plan and User Engagement Plan. Participants will have the opportunity to define a goal, apply the model to that goal and begin developing each of the three plans to support that goal. This hands-on exercise will give participants the knowledge and confidence needed to apply the Customer Success Model on a larger scale.
IV. Conclusion
These are exciting times in the online learning community and the opportunities for innovation are endless. We should not let our misdirected fears of change get in the way of supporting and empowering our students. By not only shifting how change is viewed, but learning how to apply simple, actionable plans to an initiative, participants will come away from this session excited about the future they are creating and empowered with the tools to see it through.