This study intends to examine adult learners perception of the use of Web 2.0 tools technology in online courses and the impact it has on learners' satisfaction, performance, and the student background variables and the factors it has on improving digital literacy.
Four-year universities need to recognize that adult learners may approach technology in distinct ways, and that has implications for student satisfaction, performance, and engagement to improve digital literacy. University must acknowledge theirs a gap in adult learners digital literacy skill set to compete in the 21st-century workforce. In contemplating the future of work, with regard to the skills and attributes in demand, it is critical for higher education institutions to understand how digital literacy impacts learners at work. Lifelong learning is essential to thrive in a lifelong career. In a recent Pew Research study, more than half of adults (54%) in the labor force believe training and development of new skills will be essential throughout their career to keep up with changes in the workplace. The use of Web 2.0 technologies is occurring in the home environment and is appearing in the work place and educational institutions.