From websites to webinars to 24/7 Reference Services, this presentation showcases usage and outcomes of a comprehensive model of innovative information literacy services at two online universities. These quantitative and qualitative data describe which services are most and least used, as well as impacts on learning.
From websites to webinars to 24/7 Reference Services, this presentation showcases usage and outcomes of a comprehensive model of innovative information literacy services at two online universities. These quantitative and qualitative data describe which services are most and least used, as well as impacts on learning.
Results indicate that learners who use the 24/7 Reference Services experience increased pass rates, decreased drop and fail rates, and higher course grades. Given an opportunity to choose between webcam, audio, phone, email, and chat tools learners overwhelmingly prefer to interact via chat. Library resources that are embedded into course assignments are used more frequently than others. Webinars are attended by a proportionally small number of repeat users. QuickAnswers (a query-based knowledge base) and website resources experience the greatest use by students.
The Library team focuses on both personalized supports and scalable solutions that are aligned with the needs of today’s learners and their busy lifestyles. Identifying and prioritizing resources is based upon data. Engage us as we share what we have learned about our students, their preferences, their needs, and the impacts of our support. Express your opinions and ideas about how to further increase the information literacy knowledge and skills of students.