Attendees will learn how Metropolitan State University of Denver utilizes personalized help desk services to meet the demands of a growing online student population. Metro State’s 24/7 help desk support has allowed the school to remove many technological barriers negatively impacting student satisfaction and retention rates.
In this session, attendees will learn how Metropolitan State University of Denver utilizes personalized help desk services to meet the demands of a growing online student population. Metro State’s 24/7 help desk support has allowed the school to remove many technological barriers negatively impacting student satisfaction and retention rates.
Offering 24/7 help desk accessibility, both students and faculty can reach out via email, phone, and chat, allowing the university to effectively resolve issues, reduce escalated tickets and expand support to include a number of systems outside of the Learning Management System.